Contact and support

A real person answers, and quickly.

The fastest way to reach us is a support ticket from your dashboard: replies land in your account and every conversation stays on record. For account access or anything that doesn't fit a ticket, email support@smsconecta.com.

Registered office

Wyoming corporation, in business since 2016.

Before you write

• Payment questions: include your transaction hash and network.
• Number not working for an app? Replace it free within 7 days — one click on the number's page.
• Refunds within 7 days for unused numbers are one click on the number's page.
• Verification codes: see Verification code not received?

Getting in touch

With an existing account, a support ticket opened from your dashboard is quickest: it's tied to your account already, so our team can pull up your numbers and orders without you having to explain them from scratch.

Emailing support@smsconecta.com works too, account or not. If you're writing about an account you already have, send the email from the same address you registered with.

What a ticket should cover

Packing the details into your first message tends to get you a quicker reply. Depending on what the issue is, try to include:

• The specific phone number, written in full international format.
• Your order reference number, for anything related to a purchase or a renewal.
• On payment issues: the transaction hash together with the network (Tron, BNB Smart Chain, Polygon, Base or Solana).
• Screenshots showing any error, whether from the dashboard, a SIP client, or the app that rejected the number.
• For SIP trouble: which app or PBX you use and whether the connection runs over UDP, TCP or TLS.

Flagging misuse

Being targeted with spam, fraud or harassment from an SMS Conecta number? Email support@smsconecta.com with the number, when it happened, and a brief description or screenshot. Our acceptable use policy lays out what crosses the line and the consequences for doing so.

Supported languages

SMS Conecta runs in 12 languages on the website: English, Spanish, Portuguese, French, German, Russian, Arabic, Indonesian, Turkish, Italian, Vietnamese and Hindi. For the smoothest support experience, plain, simple English in your ticket tends to avoid mix-ups.