DID phone numbers built for call centers and BPO teams

Updated 2026-09-30 · By the SMS Conecta team (SMSConecta Inc.)

Short answer: SMS Conecta hands call centers genuine local, mobile and toll-free DID numbers across 181 countries. Every number arrives with SIP login credentials you register in VICIdial, 3CX, FreePBX or Asterisk, along with unlimited inbound calling and 1,000 outbound minutes each month. The numbers come from SMS Conecta; running the campaigns and call queues is your dialer's or PBX's job.

When a BPO handles calls for clients across several markets, each one needs to feel genuinely local. Here is how international DID numbers slot into a contact-center setup, and exactly where SMS Conecta's job ends and your dialer's job begins.

What a number provider should actually deliver to a call center

Most contact centers already have the hard pieces sorted: a dialer or PBX, agent seats, queue logic and reporting. What they are missing is a supply of phone numbers in the countries their clients sell into. A DID (direct inward dialing) number is nothing more than a real number that routes calls into your system, and that piece is exactly what SMS Conecta supplies.

Every number is issued on a national telephone network and comes with its own SIP username and password. Those credentials get added to your platform as a trunk or registration, and calls to the number then land wherever your routing points them: an inbound queue, a ring group or one specific agent.

SMS Conecta does not act as a dialer engine. It will not run predictive, power or auto dialing, and it does not record calls either. Those jobs belong to the software you plug in, such as VICIdial. Keeping the two roles apart means you can switch dialers without disturbing the numbers your clients' customers already recognize.

Matching a number type to the call center task

What is available differs country by country, so check the country page before promising a client a toll-free line. The guide on local, mobile and toll-free numbers goes into these trade-offs in more detail.

Need	Suggested number type	Why
Inbound customer care for a client brand	Toll-free (where available)	Callers are not discouraged by call cost
Regional presence in a city or state	Local / geographic	A familiar area code lifts both trust and answer rates
Agents who also receive SMS codes or texts	Mobile	Mobile numbers handle SMS dependably in most markets
Call-backs and follow-ups	Local or mobile in the customer's country	Caller ID matches the market you are serving
Separate line per client account	One number per client	Cleaner reporting and an easy handover if a contract ends

Capacity: what comes bundled with each number

Every number carries the same allowance: unlimited incoming calls and incoming SMS, plus 1,000 outgoing minutes and 500 outgoing SMS per month. For an inbound desk, the unlimited inbound side is the part that counts, since a heavy week costs nothing on top.

Outbound works differently. 1,000 minutes per number per month is fine for call-backs, confirmations and follow-ups, but not for a bank of agents dialing non-stop all day. Plan outbound volume per number realistically, and spread the outbound load across several numbers in the relevant markets rather than hammering one number.

Pricing sits at $1.80 per month, billed yearly ($21.60 per year), the same for every number type in every country, with no setup fee or contract. Payment runs through USDT or USDC.

Connecting your numbers to VICIdial, 3CX or FreePBX

Any SIP-compliant platform will work. The server address is sip.smsconecta.com on UDP/TCP 5060 or TLS 5061, using G.711 u-law and A-law codecs with digest authentication via the per-number credentials. DTMF relies on RFC 2833 or SIP INFO, which is worth knowing if your IVR reads keypad input.

VICIdial: add a carrier entry with the registration and dialplan, then assign the DID to an inbound group.
3CX: add a generic SIP trunk and map the DID to a queue or ring group.
FreePBX or Asterisk: create a PJSIP trunk and an inbound route for the number.

Server:    sip.smsconecta.com
Port:      5060 (UDP/TCP) or 5061 (TLS)
Username:  <SIP_USERNAME>
Password:  <SIP_PASSWORD>
Caller ID: <YOUR_NUMBER>
Codecs:    PCMU, PCMA
DTMF:      RFC 2833

Launching a new client campaign

Agree with the client on which countries and number types they actually need.
Order the numbers and top up your wallet with USDT or USDC; most go live within minutes.
Copy each number's SIP username and password from the dashboard across to your dialer or PBX.
Route each DID into the correct queue or inbound group and set caller ID on the outbound routes.
Place test calls from both a mobile and a landline in the target country before going live.
Set up call forwarding to a supervisor's phone as a fallback should the platform ever go down.

Team access and day-to-day upkeep

Inbound SMS and call logs show up in the dashboard, so a supervisor can see what reached a number even outside the dialer itself. Two-factor authentication and a sign-in audit log help when several team leads share one account.

Because numbers auto-renew from the wallet with a 7-day grace period, keep that wallet topped up for client lines that must never lapse. If a number is not working out for a campaign in its first week, the 7-day replacement guarantee gets you a free new number in the same country.

SMS Conecta numbers do not support emergency calls, so agents should never treat them as a line for emergency services.

Top countries for Call centers

Numbers in stock as of 2026-10-28. Every number costs $1.80/month, billed yearly.

Country	Number types in stock	Price
United States (+1)	Mobile 12 · Local 21 · Toll-free 5	$1.80/mo billed yearly
United Kingdom (+44)	Mobile 14 · Local 22 · Toll-free 4	$1.80/mo billed yearly
Canada (+1)	Mobile 12 · Local 19 · Toll-free 2	$1.80/mo billed yearly
Australia (+61)	Mobile 7 · Local 26 · Toll-free 4	$1.80/mo billed yearly
Philippines (+63)	Mobile 19 · Local 20	$1.80/mo billed yearly
India (+91)	Mobile 10 · Local 12 · Toll-free 8	$1.80/mo billed yearly

Included on every plan

Unlimited incoming SMS
Unlimited incoming calls
500 outgoing SMS per month
1,000 outgoing minutes per month
SIP credentials, call forwarding and web dialer
Keep your number as long as you want
Works with WhatsApp, Facebook, Google, Telegram and thousands more
7-day replacement guarantee — free new number if it doesn't work for you
7-day money-back guarantee if the number is unused

Numbers start at $1.80 per month, billed yearly ($21.60 per year). Settle up with USDT or USDC.

Call centers numbers — FAQ

Is SMS Conecta a predictive dialer?

No. SMS Conecta supplies real DID numbers and SIP credentials. Predictive, power or auto dialing is handled by the software you connect, such as VICIdial.

How many outgoing minutes comes with each number?

Each number carries 1,000 outgoing minutes and 500 outgoing SMS per month, alongside unlimited incoming calls and SMS.

Can a single number ring several agents?

Yes, as long as your PBX or dialer distributes it. Register the number on 3CX, FreePBX, Asterisk or VICIdial and route it to a queue or ring group.

Do you record calls?

Call recording is not part of what SMS Conecta offers. Many PBX and dialer platforms handle recording on their own side.

Can we port in our existing call center numbers?

Number porting is not available. Teams typically add SMS Conecta numbers for new markets alongside their existing lines.

Which countries can I get numbers in?

Numbers cover 181 countries. Local, mobile and toll-free availability varies by country, so check each country page.