A dedicated phone line for customer support
Short answer: Use a genuine toll-free number where available, so customers can call without fretting over cost, plus local numbers in other markets. SMS Conecta support lines plug straight into 3CX, Asterisk or FreePBX queues and IVR menus, agent softphones like Zoiper or Bria, a browser dialer, or forwarding to an on-call phone, with unlimited incoming calls and SMS.
A support line needs to be easy for customers to find, cheap for them to call, and simple for your team to answer. SMS Conecta gives you genuine toll-free and local numbers that plug into the tools your agents already use.
Choosing the right kind of support number
Toll-free numbers, where they exist, let customers call without worrying about cost, which suits order problems, billing questions and anything urgent. Local numbers feel familiar and are often the easiest option for customers calling from mobiles.
Plenty of teams run both: a toll-free line in their biggest market and local numbers elsewhere. Availability of each type varies by country.
Toll-free vs local for support lines
| Number type | Works well for |
|---|---|
| Toll-free | Order issues, billing, and urgent matters, since callers don't think twice about cost |
| Local | A number that feels familiar, often easiest for people calling from a mobile |
| A mix of both | A toll-free line for your biggest market, local numbers for the rest |
Connect it to your call center
Because the number runs over standard SIP, you're never locked into one vendor. Switch helpdesk or PBX later and you simply move the credentials, keeping the same published number.
- Register the SIP credentials on 3CX, Asterisk or FreePBX to route calls to queues, IVR menus or ring groups.
- Give agents a softphone such as Zoiper, Bria or MicroSIP on their computers, including staff working from home.
- Use the browser dialer for quick call-backs without installing anything.
- Forward the number to an on-call phone when the desk is closed.
Matching your business hours
Support rarely runs around the clock at a small company. With forwarding and PBX routing, you can send calls to the office during the day, to an on-call colleague in the evening, and to voicemail on your PBX at night.
If your team spans time zones, numbers in different countries can all land in the same queue, so whoever's online picks up.
State your hours clearly next to the number on your website and in order emails. Customers are far more patient with a line that tells them when it's staffed than one that simply rings out.
Texts are part of support too
Customers sometimes reply by SMS, and plenty of support tools send verification or notification codes. Incoming SMS show up in the SMS Conecta dashboard in real time, and you can reply using your monthly outgoing SMS allowance.
Give team leads dashboard access so a code sent to the support line never gets stuck with one person. Outgoing texts are for individual replies to customers, not marketing blasts.
What each support number includes
There's one simple plan: unlimited incoming calls and SMS, so a busy week never costs extra on inbound; 1,000 outgoing minutes and 500 outgoing SMS a month for call-backs and replies; SIP credentials, forwarding, and a browser dialer. Starting at $1.80 per month, billed yearly ($21.60 per year). Every number also carries a 7-day replacement guarantee.
Launching your support line
Before going live, ask a colleague to call the number from both a mobile and a landline, inside and outside business hours, so you can confirm routing, forwarding and voicemail behave exactly the way you expect.
- Decide which countries you support and whether each needs toll-free or local.
- Order the numbers and fund your wallet with USDT or USDC.
- Add the SIP trunk details to your PBX or agents' softphones and place a test call.
- Publish the number on your help center, order emails and contact page.
Top countries for customer support
Numbers in stock as of 2026-10-28. Every number costs $1.80/month, billed yearly.
| Country | Number types in stock | Price |
|---|---|---|
| United States (+1) | Mobile 12 · Local 21 · Toll-free 5 | $1.80/mo billed yearly |
| United Kingdom (+44) | Mobile 14 · Local 22 · Toll-free 4 | $1.80/mo billed yearly |
| Canada (+1) | Mobile 12 · Local 19 · Toll-free 2 | $1.80/mo billed yearly |
| Australia (+61) | Mobile 7 · Local 26 · Toll-free 4 | $1.80/mo billed yearly |
| Germany (+49) | Mobile 22 · Local 13 · Toll-free 5 | $1.80/mo billed yearly |
| Ireland (+353) | Mobile 11 · Local 21 · Toll-free 4 | $1.80/mo billed yearly |
Included on every plan
- Unlimited incoming SMS
- Unlimited incoming calls
- 500 outgoing SMS per month
- 1,000 outgoing minutes per month
- SIP credentials, call forwarding and web dialer
- Keep your number as long as you want
- Works with WhatsApp, Facebook, Google, Telegram and thousands more
- 7-day replacement guarantee — free new number if it doesn't work for you
- 7-day money-back guarantee if the number is unused
Numbers start at $1.80 per month, billed yearly ($21.60 per year). Settle up with USDT or USDC.
customer support numbers — FAQ
Are incoming calls really unlimited?
Yes, every plan includes unlimited incoming calls, which is exactly what matters most for a support line.
Can multiple agents answer at once?
That depends on your PBX setup. Connecting the number to 3CX, Asterisk or FreePBX lets you distribute calls across several agents.
Do you provide the call center software?
No. We provide the genuine number and SIP credentials; you connect them to whichever PBX or softphones you choose.
Can I keep my current support number?
We don't offer porting of existing numbers. Many teams add a SMS Conecta number alongside their current line instead.
Can we reply to customers by text?
Yes. Each plan includes 500 outgoing SMS a month for individual replies. Bulk or marketing messaging isn't supported.
Are toll-free numbers available everywhere?
No, availability varies by country. Local and mobile numbers are far more widely available.
What if it doesn't fit our setup?
You can swap the number for a new one free within 7 days. If it hasn't carried any call or SMS, you can get a full refund within 7 days.
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